In retail logistics, or for that matter in most types of production environments, managers must skillfully juggle productivity, timeliness and quality to reach an Effective Operating Level. For instance:
- Should staff be reduced to improve efficiency and reduce costs–
- How will this affect getting merchandise out on time?
- Should productivity be pushed to higher levels–
- What will be the impact on processing quality?
In other words, don't we want to provide merchandise, or service, at a reasonable cost, on time, and with good quality?