Productivity cannot be increased at the expense of quality. Early in PEP, a client was concerned that incentives were decreasing quality. Whether our client had a real or perceived problem was immaterial, we did not have the right monitoring tool in place – that has been corrected. There is a wide discrepancy on the emphasis placed on quality assurance in various organizations. We think it is very important and have even linked quality with incentives. Is your organization monitoring quality?