“Best thing we ever did”. “Never again”. We have heard both. Our experience is that productivity and quality can be significantly improved by using an incentive program, but only if it is properly managed. Approximately 70% of our clients use the PEP pay for performance module. The program is normally a combination of individual and group results depending on each department’s mode of operation. If individual incentives can be used, they provide the greatest benefits. Is your organization pro or con?